Refund Policy

Short version: if PrepPair has not delivered for you, tell us within 7 days and we refund you. No argument, no form to fill in.

The 7-day window

Every first payment, whether monthly, annual, or the three-month exam-cycle pass, comes with a 7-day refund window. Email us inside those 7 days and we return the full amount to the card you paid with. Refunds usually appear within 5 to 10 business days, depending on your bank.

The one condition

The window applies as long as you have not connected with more than five new study partners since upgrading. Past that point the thing you paid for has been delivered, so the refund window closes. We will tell you where you stand rather than leaving you to guess.

After the 7 days

• Cancel any time from your billing page. You keep Pro until the end of the period you have already paid for.
• We do not refund the unused remainder of a period, except in the cases below.
• Cancelling stops the next charge. It does not delete your account.

When we refund anyway

• You were charged twice for the same period.
• You were charged after cancelling.
• A fault on our side kept you from using Pro for a meaningful stretch, matching, messaging, or study rooms being unavailable.
• We close your account without cause. Then we refund the unused portion.

We do not refund because a match did not reply, because you did not use the product, or because of an exam result. We introduce you to study partners. We cannot promise what they, or the exam, will do.

How to ask

Email preppair@cresmd.co from the address on your account and say you would like a refund. You do not owe us a reason, though if something went wrong we would genuinely like to know. We reply within 2 business days.